Last updated: 23/02/2026

At PickSmart.ie, customer satisfaction is important to us.

  1. 30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

The item must be unused

In its original packaging

In resalable condition

Proof of purchase is required.

  1. EU Consumer Rights

In accordance with EU consumer protection laws, customers have a statutory 14-day right of withdrawal for online purchases.

This right allows you to cancel your purchase without providing a reason within 14 days of receiving the goods.

  1. Non-Returnable Items

The following items cannot be returned:

Personal care or hygiene items (if opened)

Custom or personalised items

Items damaged due to misuse

  1. Return Shipping

Unless the item is faulty or incorrect, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service.

  1. Refunds

Once we receive and inspect your returned item:

Refunds are processed within 14 days

Refunds are issued to the original payment method

Original shipping fees are non-refundable unless the item was faulty or incorrect.

  1. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Please contact us within 48 hours of delivery

Include clear photos of the item and packaging

  1. Contact

📧 returns@picksmart.co.uk